The second-hand marketplace Shoppers Voice Frustration Regarding Sizing Modifications

Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.

The second-hand shopping app has updated its size classifications for female and kids' apparel failing to inform all users about the change.

Social Media Reaction

Numerous buyers and vendors are posting online stating that platform listings now display an altered size classification than originally posted due to the recalibration.

Vinted explained the revised method more closely matches similar services.

They have suggested members to review their products and adjust the sizing manually when needed, resulting in member annoyance.

Size Classification Modifications

Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.

The revised method features an alphabetical indicator and numerical range like S/UK 8-10.

In some cases, the measurements have been reclassified - like an L measurement was previously a 12 but currently displays as UK 16-18.

Shopper Experiences

One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, said garments she listed on Vinted with size 14 labels were appearing on the platform as size 20–22.

"If buyers measuring 20-22 acquire them they may become frustrated," she said.

Necessary Adjustments

Charlotte Lunn, located in England, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".

"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.

Marketplace Information

The platform boasts over 100 million shoppers, comprising 18 million UK members.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This is not the initial instance when a surprising modification within the service has received backlash: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.

Paul White
Paul White

Elena Vance is a technology strategist with over 15 years of experience advising Canadian startups and enterprises on digital transformation.